Your Privacy Is Our Responsibility
Your personal information at f8999 is protected with strict security. In this policy, we clearly explain — what data we collect, why we collect it, and how we keep it secure.
Welcome to f8999. This Privacy Policy ("Policy") sets out our commitment and practices regarding the protection of your personal information as a user of our platform. By using the f8999 platform, you are considered to have agreed to the terms described in this Policy.
We believe you should have full control over your personal information. That is why we maintain complete transparency about the data we collect. If you have any questions, contact us: [email protected]
Section 1: Definitions & Applicability
The key terms used in this Policy are defined below, which are necessary for ease of reading and legal clarity.
"Platform"
The f8999 website (f8999.lat), its mobile version, and all associated services are collectively referred to as the "Platform".
"User"
Any person who has registered an account on the f8999 platform or is using its services is a "User".
"Personal Information"
Any information by which a person can be identified directly or indirectly, such as name, address, phone number, email, etc.
"Processing"
Any operation involving personal information — including collection, storage, use, transfer, or deletion — is referred to as "Processing".
Applicability
This Privacy Policy applies to all users of the f8999 platform, whether they access our services from Bangladesh or any other location. By using the platform, you acknowledge that you have read, understood, and agreed to this Policy.
Section 2: Types of Information Collected
f8999 collects certain types of information to operate its services. The data collected is always kept to a minimum and is purpose-specific.
Identity Information
Information collected during account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID number (if required for KYC verification)
Financial Information
Information collected for transaction processing:
- Deposit and withdrawal history
- Payment method identifiers (bKash, Nagad, Rocket, Upay, bank transfer)
- Transaction amounts and dates
- Partial payment account details (full details are never stored)
Activity Information
Information automatically collected while using the platform:
- Gaming history and betting activity
- Login times and session duration
- Preferred games and categories
- Bonus claims and wagering activity
Technical Information
Information collected to ensure security and service quality:
- IP address
- Device type and operating system
- Browser type and version
- Cookie and session data
- Referral source information
Section 3: How Information Is Collected
f8999 collects information in various ways, but lawful and fair methods are followed in all cases.
Direct Collection
We collect information directly from you when you do the following:
- When filling out the account registration or login form
- When completing a deposit or withdrawal transaction
- When completing the identity verification (KYC) process
- When contacting our customer support team
- When applying for a bonus or promotion
Automatic Collection
Some information is collected automatically while using the platform. This data is primarily technical — collected via cookies, web beacons, and log files. It helps improve the platform's security, performance, and your experience.
Collection via Third Parties
In some cases we may receive information from trusted third parties, such as:
- Transaction confirmation data from payment processing services (bKash, Nagad, Rocket, Upay, etc.)
- Information from fraud prevention and identity verification services
- Referral information from strategic partners
Section 4: Purpose of Using Information
f8999 uses collected information only for specific, clear, and legitimate purposes. We never misuse data.
Service Delivery
Information is used for account management, transaction processing, gaming services, and providing customer support.
Identity Verification
Identity and age verification is carried out in compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.
Ensuring Security
Detecting and preventing fraudulent activity, blocking unauthorized access, and protecting data through SSL encryption.
Service Improvement
Information is used to analyze platform performance, improve user experience, and develop new features.
Communication
For sending important account-related notifications, transaction confirmations, and customer service messages.
Responsible Gaming
Monitoring user gaming behavior to provide responsible gaming support and identify problematic behavior.
Marketing Communications
f8999 may send you information about bonuses, promotions, or new games, but only if you have previously given your consent. You may contact us at any time to opt out of such communications.
Section 5: Sharing Information with Third Parties
f8999 never sells your personal information. However, limited information may be shared with certain trusted parties to operate the service.
Permitted Cases for Sharing Information
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer providers to complete transactions.
- Game Providers: Minimum required information may be shared with our game provider partners to ensure service delivery.
- Security & KYC Services: Information is shared with identity verification and fraud prevention service providers for verification purposes.
- Legal Obligations: Information may be disclosed under court orders, law enforcement requests, or applicable law.
- Business Transfers: In the event of a business merger or acquisition, where the new party will be bound to comply with this Privacy Policy.
Prohibited Cases
f8999 never shares information for the following purposes:
- Selling or leasing data for third-party marketing or advertising
- Sharing information with government agencies beyond legal obligations
- Providing information to unnecessary third parties without the user's explicit consent
Section 6: Cookies & Tracking Technologies
The f8999 platform uses cookies and similar tracking technologies that improve your browsing experience and keep the platform running smoothly.
Essential Cookies
These cookies are essential to ensure the core functionality of the platform. This includes protecting login sessions, ensuring security, and saving your preferences. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to analyze platform usage and improve service quality. They are not directly linked to you — the data collected is anonymous and aggregated.
Functional Cookies
These cookies are used to remember your preferences such as language selection, display settings, and other personalized features.
Cookie Controls
Most cookies can be controlled or disabled through your browser settings. However, please note that disabling essential cookies may prevent you from using certain features of the platform.
Section 7: Data Retention & Security
f8999 gives the highest priority to the security of your information. We follow industry-standard security practices.
Security Measures
- SSL Encryption: All data transfers between you and our servers are encrypted using TLS/SSL technology.
- Secure Data Storage: Your information is stored in encrypted form on secured servers.
- Access Control: Only authorized personnel who need access to provide services can view your information.
- Regular Security Audits: Regular audits are conducted to identify security vulnerabilities on the platform.
- Two-Factor Authentication: Two-factor authentication is available for added account security.
Data Retention Period
We retain your information only as long as necessary:
- Account-related information is retained for as long as the account remains active.
- Financial and transaction data is kept for the period required by legal obligations.
- Even after account closure, some information may need to be retained due to legal or regulatory obligations.
- Once the purpose has been fulfilled or the retention period has expired, data is securely deleted.
In the Event of a Data Breach
If a security breach occurs that may affect your information, we will promptly notify the affected users and take the necessary protective measures.
Section 8: Your Rights
f8999 respects your rights over your personal information. Your key rights are described below.
Right to Access Information
You have the right to know what information we hold about you. Contact us and we will provide you with a copy of the stored information.
Right to Correction
If any of your information is incorrect, you can request that it be corrected. Update your information through your account settings or by contacting us.
Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal or regulatory obligations.
Right to Object to Processing
You may object to your information being processed for marketing or direct promotional purposes and request to opt out of such communications.
Data Portability
You have the right to receive the information you have provided to us in a structured, commonly used, and machine-readable format.
Right to Restrict Processing
In certain circumstances, particularly when you raise questions about the accuracy of your information, you may request that the processing of your information be restricted.
How to Exercise Your Rights
To exercise any of the above rights, please contact us at: [email protected]
We will endeavour to respond to your request within a reasonable time. In some cases, verification of your identity may be required.
Section 9: Protection of Minors
21+ Age Restriction
The f8999 platform is for users aged 21 and above only. We do not knowingly collect personal information from minors.
We carry out an age verification process at the time of registration. If we become aware that a minor is using the platform, their account will be immediately closed and the associated information will be securely deleted.
If you believe a minor is using our platform, please notify us immediately at: [email protected]
Section 10: Policy Changes
Notice of Changes
f8999 may update this privacy policy from time to time. The policy may change due to changes in services, legal requirements, or improvements to our practices.
For significant changes, we will:
- Display a clear notice on the platform
- Send a notification to your registered email address
- Update the "Last Updated" date on this page
Continued use of the platform after changes are made will be considered your acceptance of the updated policy. We therefore recommend reviewing this policy regularly.
Section 11: Contact
For any questions, concerns, or requests regarding this privacy policy or your personal information, please get in touch with us.
Email Support
For any privacy-related requests or questions, email us at:
We provide support in both Bengali and English.
Live Chat
Use our 24/7 live chat service for immediate assistance. Our dedicated support team is available around the clock.
Support is available in both Bengali and English via live chat and email.
Learn More
Visit our relevant pages to learn more about f8999's terms of service and responsible gaming guidelines. You will find detailed information on the Terms & Conditions and Responsible Gaming pages.